General questions about the portal, access, and user accounts

Developer Documentation
Developers who are integrating into the W2 service can access our developer documentation via  This will allow developers...
Mon, 28 Sep, 2020 at 9:16 AM
Accessing the W2 Portal
Before you can access the W2 Portal an account needs to be setup by the W2 Support team. Please request your manager to send us an email request to support@...
Mon, 13 Jan, 2020 at 12:21 PM
Making a Sandbox API call
To test and call W2 SOAP based services we use a free tool called SOAP UI, we have more information on how to download and install this application from our...
Wed, 15 Jan, 2020 at 10:40 AM
Cannot login to W2 Portal
If you've forgotten the W2 Portal password there is a Forgotten your password link available from the Portal login page that will send you out a new re...
Thu, 28 Oct, 2021 at 4:54 PM
Uploading an image for Document Verification
Uploading an image for Document Verification requires an image to be encoded to Base64 and uploaded via and Request API call as exampled below. The image ca...
Wed, 15 Jan, 2020 at 4:52 PM
Matching Thresholds
How do Scoring Thresholds work?   Matching Thresholds The matching logic thresholds are explained below:   Name Matching Logic W2 use a numbered...
Thu, 7 Apr, 2022 at 12:21 PM